Multiple Services to Fit Your Needs
How we can help
With over 38 years of administrative and project coordination experience, Office Taskers can help you take back control of your workload and work life balance.
Copy-Editing | Proofreading | Transcription | Copy-Typing
Scheduling | Travel Arrangements | Diary and e-mail management | Event Management | Social Media updates | Website Management | Lifestyle Concierge | Virtual Receptionist |Office Reorganisation | All around general administrative support
Bookeeping | Accounts Payable/Receivable Financial Documentation | Data Entry
Frequently Asked Questions
What is a Virtual Assistant?
Virtual Assistants (VA) are highly-skilled office administration professionals that often work from their own fully equipped home office. They are generally self-employed, and working the hours of their choosing. A VA does the majority of things that a personal assistant would do, the difference being they are not located in your office. They can support their clients when needed, whether that be for an hour a week, a day a month, a week or more for a particular project.
What are the advantages of using a Virtual Assistant?
Using a VA service you are always guaranteed to get the same person, saving you time in training new staff for ad-hoc work.
- No employee costs, such as insurance, superannuation, leave.
- You do not have to provide office space, equipment and furniture.
- You only pay for the time spent to complete each task.
- No outlay for recruitment of new staff
What administrative services does Office Taskers offer?
We have a team of VA’s with a wide variety of skills who can handle anything that can be done over the internet and phone. Some of the common task that we do on regular basis are copy-editing, proofreading, transcription, typing services, data entry, making/receiving phone calls, updating websites, MS Office help (Word, Excel and PowerPoint). Our capabilities are not limited to only these, as long as you can provide training, we can help you with pretty much anything that can be done remotely.
How much do you charge?
The cost depend on the services. Please get in touch with us.
Where are you located?
Office Taskers is located in Hervey Bay, Queensland, Australia, but is also able to service customers all around the world.
What payment method do you take?
The cost depend on the services. Payment is by direct deposit into our bank account or via Paypal. Details will be provided on your invoice.
Do you offer accounts?
If you work regularly with us, we’re happy to talk about payment terms, for example, issuing one invoice at the end of each month, or charging a regular fee for a particular amount of my time every month.
If you purchase a pre-paid package, we request that the money reaches our account before we commence work with you.
What is the minimum term you do?
There is no minimum time, no job is too small. However, we do charge a minimum of 1 hour
How many hours must I sign up for?
You are not obliged to sign up for any number of hours. Often clients will hire us for one or two projects just as a “try out”. Once you are satisfied with our service, and have a better understanding of the volume of work you are interested in outsourcing, you might want to take advantage of the reduced rate retainer packages that we offer. Or if you prefer you can just stick with the pay as you go arrangement.
Are there certain tasks/areas you cannot help with?
I work with a team of independent VAs. If I cannot help you with a task, I will endeavour to recommend someone who can.
What tasks/areas can you help with?
With the advance of technology, office administration no longers has to be directly located in your office. Following is a short list of tasks regularly carried out for clients by our VAs:
- Taking calls and scheduling bookings
- Updating the content of your websites
- Replying to your client’s enquiries via email
- Account receivable tasks
- Data entry
- Calendar Management
- Booking travel
A comprehensive list of services provided by Office Taskers can be found here…
What are your hours and days of availability?
Generally our VAs work from 9am to 5pm - Monday to Friday. However, work hours may vary by arrangement. Please contact us.
How do you handle privacy/confidentiality?
As part of our service agreement, a confidentiality agreement will be signed. This protects you and us and is a benefit for all parties.
How can I hand over my email box to you?
If you want us to manage your email inbox, we set up a copy of your email account on our desktop and manage it from there. If you’re already in the cloud, that is Gmail, we can log on intermittently through the day and service you that way.
How do we share files?
With the use of Dropbox you can share the files that you want to share with us, so that we work in real-time on the same documents. There is no need to send files via email and there will be no chance of duplicate documents.
How quickly will my project or task be completed?
We are committed to meeting your deadline. Turnaround time can depend on the complexity and urgency of the project or tasks at hand. Our turnaround time is between 24 to 48 hours to complete most tasks. If your project is time sensitive, the deadline will be agreed upon before the work begins.
How do we communicate and work together?
We use telephone, email, Skype and messenger to communicate. We will endeavour to accommodate your business and preferred style of communicating when delegating tasks.
How do I know working with a VA will suit me?
Working with a VA is not for everyone. To work well using the service of a VA you need to:
- be confident using email and instant messaging,
- be available to answer questions
- be prepared to delegate
- recognise that your VA is a partner and not an employee.
More Frequently Asked Questions